TyreOps Terms of Service
Last Updated: 14 December 2025

These Terms of Service (“Terms”) govern access to and use of the TyreOps software platform, mobile applications, and related services (together, the “Service”) provided by Journey Tech Limited (trading as TyreOps) (“TyreOps”, “we”, “us”, “our”).
By creating an account, signing an Order Form, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation, and “Customer”, “you” and “your” refers to that organisation.

1. Definitions

In these Terms:

• “Account” means the Customer account created to access the Service.
• “Admin User” means a User authorised by Customer to manage the Account, permissions, and settings.
• “Affiliate” means an entity that controls, is controlled by, or is under common control with a party.
• “Authorised User” / “User” means an employee, contractor, or representative of Customer permitted to use the Service.
• “Confidential Information” has the meaning in Clause 13.
• “Customer Data” means all data, content, files, images, documents, tyre/vehicle/wheel records, and other information submitted to the Service by or on behalf of Customer.
• “Documentation” means our standard published user guides, onboarding materials, and help content made available to Customer.
• “DPA” means the Data Processing Agreement referenced in Clause 14.
• “Fees” means the subscription fees and any other charges set out in the Order Form.
• “Order Form” means the ordering document (including online checkout, proposal, or subscription form) that references these Terms and sets out plan, term, pricing, and any add-ons.
• “Security Incident” means an actual or reasonably suspected unauthorised access to, acquisition of, or disclosure of Customer Data within our systems.
• “Service Level Agreement” / “SLA” means the service levels and support terms in the TyreOps SLA (a separate document).
• “Subscription Term” means the initial subscription period stated in the Order Form and any renewals.
• “Third-Party Services” means services, software, platforms, hosting, telecoms, integrations, or data sources not provided by TyreOps (even if used in connection with the Service).
• “TyreOps IP” means the Service, software, code, databases/structures, interfaces, templates, designs, Documentation, and all improvements and derivatives, excluding Customer Data.

2. Our Relationship and Contract Structure

2.1 These Terms apply to all use of the Service. If there is a conflict between these Terms and an Order Form, the Order Form prevails for that specific purchase (but only to the extent of the conflict).
2.2 The DPA forms part of this contract (see Clause 14).
2.3 Any consultancy, data migration, onboarding, configuration, or implementation work may be described in an Order Form, statement of work, or onboarding plan.

3. The Service

3.1 We provide the Service substantially as described in the applicable Order Form and Documentation.
3.2 We may update and improve the Service over time, including adding or removing features, provided this does not materially and adversely reduce the core functionality of the subscribed plan, taken as a whole.
3.3 Customer is responsible for ensuring its devices, network, and environment meet reasonable requirements to access the Service.

4. Accounts, Users, and Acceptable Use

4.1 Customer must ensure only Authorised Users access the Service and that access credentials are kept confidential.
4.2 Customer is responsible for all activities under its Account, including actions by Users and Admin Users.
4.3 Customer must not (and must not allow anyone to):

• access or use the Service other than for Customer’s internal business purposes;
• reverse engineer, decompile, disassemble, or attempt to discover source code except to the extent allowed by law (and then only after giving us notice);
• copy, modify, distribute, sell, rent, lease, or create derivative works of the Service or Documentation;
• interfere with or disrupt the integrity or performance of the Service;
• introduce malware, excessive load, or abusive traffic;
• access the Service to build a competing product or to benchmark publicly without our written consent;
• upload or process unlawful content, or content that infringes third-party rights.
  4.4 We may suspend or restrict access where we reasonably believe there is a material breach of these Terms, a security risk, or unlawful activity (see Clause 11).

5. Customer Data and Data Accuracy

5.1 Customer retains all right, title, and interest in Customer Data.
5.2 Customer is responsible for the legality, quality, accuracy, and completeness of Customer Data and for ensuring it has all necessary rights and permissions to provide Customer Data to TyreOps for processing.
5.3 Customer instructs TyreOps to process Customer Data to provide, secure, support, and improve the Service, in accordance with these Terms and the DPA.
5.4 We are not responsible for errors arising from incorrect Customer Data, Customer configuration, or Customer’s chosen workflows.

6. TyreOps IP and Licence

6.1 We (and our licensors) own all TyreOps IP.
6.2 Subject to payment of Fees and compliance with these Terms, we grant Customer a non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Service for Customer’s internal business purposes.
6.3 No rights are granted except as expressly stated.

7. Usage Data and Analytics

7.1 We may collect and use technical logs, telemetry, and usage metrics to operate, secure, and improve the Service and for billing, support, and capacity planning (“Usage Data”).
7.2 We may generate aggregated and/or anonymised analytics and benchmarking insights derived from Customer Data and Usage Data, provided these do not identify Customer, Customer’s clients, or any individual.

8. Fees, Billing, and Taxes

8.1 Fees are payable in advance and in accordance with the Order Form.
8.2 Fees exclude VAT and other applicable taxes, which will be charged where applicable.
8.3 If Customer fails to pay Fees when due, we may suspend the Service after giving reasonable notice (unless this would create a security risk or legal issue).
8.4 Except as required by law or expressly stated in an Order Form, Fees are non-refundable.

9. Term, Renewal, Cancellation and Termination

9.1 The subscription term begins on the subscription start date confirmed during checkout, in the applicable invoice, proposal, Subscription Form, or other written confirmation issued by TyreOps.

9.2 TyreOps offers the following subscription arrangements:

(a) Monthly Subscriptions renew monthly and may be cancelled by the Customer at any time before the next monthly billing date. Cancellation takes effect at the end of the then-current monthly billing period.

(b) Annual Subscriptions for the Solo, Starter and Professional plans are paid in advance for a fixed twelve (12)-month term from the subscription start date (“Initial Term”).

(c) The Enterprise Plan is a fixed twelve (12)-month agreement from the subscription start date (“Initial Term”). Enterprise Fees are payable in monthly instalments, unless otherwise agreed in writing. Payment by monthly instalments does not make the Enterprise Plan a monthly subscription and does not alter the Customer’s commitment for the full Initial Term.

9.3 The Customer may not cancel an Annual Subscription or Enterprise Plan for convenience during its Initial Term. All Fees due for the Initial Term remain payable, whether or not the Customer continues to use the Service, except where termination is expressly permitted under these Terms or required by applicable law.

9.4 At the end of the Initial Term, Annual Subscriptions and Enterprise Plans will automatically renew for successive twelve (12)-month periods unless either party gives the other at least sixty (60) days’ written notice that it does not wish the subscription to renew.

9.5 A notice under Clause 9.4 prevents renewal at the end of the current term only. It does not permit cancellation during the Initial Term or any Renewal Term.

9.6 Nothing in this Clause 9 limits either party’s rights or remedies that cannot lawfully be excluded.

9.7 TyreOps may terminate this Agreement immediately for non-payment, material breach, or misuse of the Software.

9.8 Upon termination, the Customer must cease using the Software and delete any TyreOps materials in its possession.

9.9 The following clauses shall survive termination: 5 (Confidentiality), 8 (Data Retention), 10 (Warranty), and 11 (Limitation of Liability).

10. Support

10.1 Standard support is provided during UK business hours: 09:00–17:00 (UK time), Monday to Friday, excluding UK public holidays.
10.2 Support response targets and service levels (if any) are set out in the SLA.

11. Suspension; Termination

11.1 We may suspend or restrict access immediately where reasonably necessary to:

• protect the security or integrity of the Service;
• prevent or address a Security Incident;
• comply with law or regulatory requests; or
• stop activity that may materially harm us, the Service, or other customers.
  11.2 Where practical, we will give notice of suspension and work with Customer to restore access promptly once the issue is resolved.
  11.3 Either party may terminate these Terms immediately by written notice if the other party materially breaches and fails to remedy that breach within 30 days of written notice (unless the breach is not capable of remedy).
  11.4 We may terminate immediately for non-payment where Customer fails to pay within 14 days of a written payment reminder, or for unlawful use or serious security misuse.

12. Data Retention, Export, and Deletion

12.1 During an active subscription, Customer may access and export Customer Data using available features, subject to reasonable rate limits and security controls.
12.2 On termination or expiry, we will make Customer Data available for retrieval for 90 days (“Retrieval Period”), unless the parties agree otherwise in writing.
12.3 After the Retrieval Period, we may delete Customer Data (including images, attachments, and logs) from our systems, except to the extent we must retain it to comply with law, resolve disputes, or enforce these Terms.
12.4 Storage management: we may archive or delete image files older than 6 months where the plan does not include extended storage, provided this is clearly disclosed in plan materials or the Order Form. Where we do this, we will use reasonable efforts to provide advance notice.

13. Confidentiality

13.1 Confidential Information means non-public information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) that is designated confidential or should reasonably be understood to be confidential given its nature and the circumstances. Customer Data and TyreOps IP are Confidential Information.
13.2 Receiving Party will:

• use Confidential Information only to perform obligations and exercise rights under these Terms;
• protect it using at least the same care it uses for its own confidential information (and not less than reasonable care); and
• disclose it only to personnel, contractors, and professional advisers who need to know it and are bound by confidentiality obligations.
  13.3 Confidentiality does not apply to information that is: (a) publicly available without breach; (b) independently developed; (c) rightfully received from a third party without duty of confidence; or (d) approved for release in writing.
  13.4 A party may disclose Confidential Information if required by law or a regulator, provided it gives notice where legally permitted.
  13.5 These confidentiality obligations continue for five (5) years after termination, except for Customer Data and trade secrets, which remain protected for so long as they remain confidential.

14. Data Protection (UK/EU/Australia Customers)

14.1 Where we process personal data on Customer’s behalf, the TyreOps Data Processing Agreement (DPA) applies and forms part of these Terms.
14.2 International transfers: The Service is hosted in the United Kingdom. If Customer (or its users/data subjects) are in the EEA, Australia, or elsewhere, Customer acknowledges that Customer Data may be transferred to and processed in the UK. The DPA includes appropriate safeguards (such as the UK IDTA and/or EU SCCs, as applicable).
14.3 Customer is responsible for determining whether it must comply with local laws in its jurisdiction (including Australian privacy requirements) and for using the Service in a compliant manner. We will provide reasonable assistance described in the DPA.

15. Security, Backups, and Breach Handling

15.1 We maintain an information security programme designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Our security measures are described in our Security Policy (integrated by reference and summarised in Clause 15).
15.2 Hosting and suppliers: We use reputable third-party infrastructure providers, including 20i for hosting infrastructure. Third-Party Services are subject to their own terms, and we do not control or warrant third-party performance.
15.3 Backups (reasonable efforts): We implement backup and recovery processes appropriate to the Service. Backup frequency, retention, and restoration processes may vary by plan and operational needs. We do not guarantee that any specific backup will be available or complete in all circumstances.
15.4 Customer responsibility: Customer is responsible for maintaining appropriate copies/exports of critical Customer Data and implementing its own business continuity measures appropriate to its operations.
15.5 Security Incident notification: If we become aware of a Security Incident involving Customer Data within our systems, we will notify Customer without undue delay and provide information reasonably necessary to support Customer’s compliance obligations, subject to law enforcement restrictions and legitimate confidentiality.
15.6 Security Incident response: We will take reasonable steps to investigate, mitigate, and remediate a Security Incident, including restoring availability where appropriate.
15.7 No absolute guarantee: Customer acknowledges that no system is completely secure and that we do not guarantee the Service will be free from vulnerabilities, attacks, or unauthorised access.

16. Insolvency / Administration (Customer Data Protections)

16.1 Customer Data remains Customer’s Confidential Information and is processed by TyreOps on Customer’s instructions under the DPA.
16.2 Not a saleable asset in ordinary course: As between TyreOps and Customer, Customer Data is not licensed or sold to TyreOps and is not intended to be treated as a TyreOps asset for resale.
16.3 Insolvency scenario: If TyreOps enters administration or another insolvency process, Customer acknowledges an administrator may control TyreOps operations and systems and may have legal duties to realise assets and comply with law. TyreOps will use reasonable efforts (where permitted) to ensure Customer Data continues to be treated as Confidential Information and is not disclosed or used other than to operate the Service, enable Customer export, or comply with legal obligations.
16.4 Export support: Where practicable, we will use reasonable efforts to provide Customer the opportunity to retrieve Customer Data during the Retrieval Period (Clause 12), subject to administrator control, funding, and legal constraints.

17. Warranties and Disclaimers

17.1 We will provide the Service with reasonable skill and care.
17.2 Except as expressly stated, the Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, or meet Customer’s specific requirements.
17.3 We do not warrant the accuracy or completeness of data provided by Customer, Users, or Third-Party Services.

18. Liability

18.1 Nothing in these Terms limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded by law.
18.2 Subject to Clause 18.1, neither party is liable for indirect or consequential losses, including loss of profits, revenue, business, goodwill, anticipated savings, or data (except where such loss arises directly from a party’s breach of its confidentiality obligations or data protection obligations, to the extent not excluded by law).
18.3 Subject to Clauses 18.1 and 18.2, TyreOps’ total aggregate liability arising out of or in connection with these Terms (whether in contract, tort including negligence, or otherwise) shall not exceed the Fees paid by Customer in the 12 months before the event giving rise to the claim.
18.4 Customer is responsible for its use of the Service and for implementing appropriate internal controls, training, and processes.
18.5 TyreOps is not responsible for loss or unavailability caused by: internet or telecom outages; Customer systems; Customer configuration; Customer actions; Third-Party Services; or scheduled maintenance.

19. Indemnities

19.1 Customer indemnity: Customer will indemnify and hold harmless TyreOps against claims arising from Customer Data, Customer’s use of the Service in breach of these Terms, or Customer’s violation of law.
19.2 IP infringement: TyreOps will defend Customer against third-party claims alleging the Service infringes UK intellectual property rights and will pay finally awarded damages, provided Customer promptly notifies TyreOps and allows TyreOps to control the defence. TyreOps may modify the Service, procure a licence, or terminate the affected Service and refund prepaid unused Fees for the affected portion as Customer’s sole remedy.

20. Non-Solicitation

During the Subscription Term and for 12 months afterwards, neither party will knowingly solicit for employment personnel of the other party who were directly involved in the provision or receipt of the Service, unless approached independently without solicitation.

21. Changes to These Terms

We may update these Terms from time to time. If changes materially reduce Customer rights, we will provide reasonable notice (for example via email or in-app notification). Continued use after the effective date constitutes acceptance.

22. General

22.1 Assignment: Customer may not assign these Terms without our written consent, except to an Affiliate or in connection with a merger or sale of substantially all assets, provided the assignee agrees in writing to be bound by these Terms. We may assign these Terms to an Affiliate or successor.
22.2 Force Majeure: Neither party is liable for failure or delay caused by events beyond its reasonable control.
22.3 Notices: Notices must be in writing and sent to the contact details in the Order Form or to the Contact Information below.
22.4 Governing law: England and Wales law applies, and the courts of England and Wales have exclusive jurisdiction.

Contact Information
Journey Tech Limited (TyreOps)
20–22 Wenlock Road, London, N1 7GU, United Kingdom
Email: [email protected]
Phone: 0800 069 9753