1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you" or "your") and Journey Tech Ltd, trading as TyreOps (Company Number: 11463274, VAT Number: GB303054849) ("TyreOps", "we", "us" or "our").

By accessing or using the TyreOps platform, website or any related services (collectively, the "Service"), you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not use the Service.

2. Description of Service

TyreOps is a cloud-based software-as-a-service (SaaS) platform designed for tyre businesses, providing tools for job management, inspections, stock control, invoicing, reporting and related business operations. The Service is provided via web browsers and mobile applications.

We reserve the right to modify, update or discontinue features of the Service at any time. We will provide reasonable notice of material changes that significantly affect your use of the platform.

3. Account Registration

To use the Service, you must create an account. You agree to:

Provide accurate, current and complete information during registration
Maintain and promptly update your account information
Keep your login credentials confidential and secure
Accept responsibility for all activity that occurs under your account
Notify us immediately of any unauthorised access or security breach

You must be at least 18 years of age to create an account. We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. Subscription & Billing

Subscription Plans

Access to the Service requires an active paid subscription. Details of available plans, pricing and included features are published on our website and may be updated from time to time. All prices are exclusive of VAT unless otherwise stated.

Free Trial

We may offer a free trial period. At the end of the trial, your subscription will not automatically convert to a paid plan unless you actively choose to subscribe. You will not be charged without your explicit consent.

Payment & Renewal

Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan
All payments are processed securely through our third-party payment provider
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date
We reserve the right to change pricing with at least 30 days' written notice before your next renewal

Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel your subscription, you will retain access to the Service until the end of your current billing period.

5. Acceptable Use

You agree to use the Service responsibly and lawfully. You must not:

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
Upload, transmit or store any content that is harmful, threatening, abusive, defamatory or otherwise objectionable
Attempt to gain unauthorised access to the Service, other accounts or related systems
Interfere with or disrupt the integrity or performance of the Service
Reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Service
Use automated scripts, bots or scrapers to access the Service without our prior written consent
Resell, sublicense or make the Service available to third parties without authorisation
Remove, alter or obscure any proprietary notices or labels on the Service

We reserve the right to suspend or terminate your access if we reasonably believe you are in breach of this section.

6. Intellectual Property

The Service, including all software, designs, text, graphics, logos, trademarks and other content, is the exclusive property of Journey Tech Ltd or its licensors and is protected by UK and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term of your subscription.

You retain ownership of all data and content you upload to the Service ("Customer Data"). By using the Service, you grant us a limited licence to process your Customer Data solely for the purpose of providing the Service to you.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied
We do not warrant that the Service will be uninterrupted, error-free or completely secure
Our total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the total fees paid by you in the 12 months preceding the claim
We shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunity

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

8. Termination

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your access to the Service immediately if:

You breach any provision of these Terms
Your subscription fees remain unpaid after reasonable notice
We are required to do so by law
We cease to offer the Service (with reasonable notice)

Upon termination, your right to use the Service will cease immediately. We will make your Customer Data available for export for a period of 90 days following termination, after which it will be permanently deleted.

9. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. If a resolution cannot be reached within 30 days, either party may pursue formal legal remedies.

10. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and TyreOps
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect
Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision
Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction
Force Majeure: We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control

11. Contact Us

If you have any questions about these Terms, please contact us:

Email: [email protected]
Phone: 0800 069 9753
Company: Journey Tech Ltd, trading as TyreOps
Company Number: 11463274
VAT Number: GB303054849